Refund Policy

Effective Date: [Effective Date]

1. Introduction

Vivens Dynamics, LLC ("we," "our," or "us") operates CodableAI and codableai.com and is committed to ensuring customer satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. Eligibility for Refunds

We offer refunds for index subscriptions under the following conditions:

• The index subscription was purchased within the last 7 days.
• The index has not been populated with any data since the purchase.

3. Timeframe for Refund Requests

Users can request a refund within 3 days of purchasing the index subscription for any reason. Beyond this period, refunds are only available if the index remains unpopulated.

4. How to Request a Refund

To request a refund, users should access the billing portal in the app and fill out the refund request form provided by our payment partner, Stripe. Detailed instructions can be found in the billing section of your account.

5. Refund Processing

Once a refund request is received, we will review the details and notify you of the status of your refund. If the refund is approved, it will be processed to your original method of payment. Refunds typically take [number of days] to appear, depending on your card issuer's policies.

6. Non-Refundable Items

The following items and services are non-refundable:

• Any service charges incurred during the use of the Service.
• Data processing fees.
• Subscription fees beyond the initial 7-day period unless the index is unpopulated.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. If we make significant changes to this policy, we will notify you via email or by posting a notice on our website. Your continued use of our services after any changes or revisions to this Refund Policy shall indicate your agreement with the terms of such revised Refund Policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected].